My Gateway shows as Offline, what do I do?
My Gateway shows as Offline, what do I do?
- First, verify that your Gateway device is powered on. You should see the power LED light red.
- Next, verify that your Gateway is connected to the Internet. You should see the Internet LED flashing on the gateway. You may also wish to:
- Disconnect and reconnect the ethernet cabling to ensure a good connection.
- Verify that your network and Internet connections are stable and working.
- Verify the gateway can connect through your Firewall. In order to function properly, you will need to make sure that the gateway can connect on port 1700.
- Lastly, if it’s still offline, try power cycling the gateway:
- Disconnect the power cable from the gateway.
- Wait 5 seconds.
- Reconnect the power to the gateway.
- Your gateway device will power on and connect to the Internet. The gateway device will then be ready to use once again.
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